Firstsource Walkin Interview For Freshers/Exp On 14th to 18th March 2017. Firstsource Walkin Interview drive is helpful to Freshers/Exp Candidates. Further details For this Job is Total no of Vacancies, Education Qualification, Experience Details, Location of Job and Detailed Description etc,. Firstsource Walkin Drive apply for All graduates as soon as possible and given details as below.
Firstsource Walkin Interview For Freshers/Exp
Company Name : Firstsource Solutions
Designation : E-Mail Support Executive
No Of Positions : Multiple Posts
Qualification : Any Graduates
Experience : 0 – 3 years
Location : Chennai
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Salary : Best In Industry
Job Description :
- Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues):
- Internal mails from executives on behalf of customer.
- Resolving logs received at Customer Service related to Written Correspondence.
- Coordination with resolution owners & sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
- Retention Activity Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
- Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
- Key operational deliverables will constitute:
- Provide higher first transaction resolution for all queries requests and complaints received .
- Minimum repeat mails from customers .
- Faster reply to customer mails with minimum turnaround time .
- Retain customers from voluntarily cancel requests.
Company Profile :
Firstsource Solutions Limited is a provider of business process outsourcing services headquartered in Mumbai, India and a Public Listed Company on the NSE and BSE as of 2007. Firstsource provides customized business process management to customers in the banking and financial services, customer services, telecom and media, and healthcare sectors. Its clients include Fortune 500 financial services, telecommunications and healthcare companies.
Firstsource started its operations in 2001 as ICICI InfoTech Upstream Ltd, a business process outsourcing organisation wholly owned by ICICI Bank, India’s largest private financial services organisation. Its name was changed to Firstsource Solutions Limited in 2006 and in 2007 became a public company listed on the Indian Stock Exchange.
Through organic growth and acquisitions alike, it has established itself in the Telecom & Media, Banking & Financial Services, Insurance and Healthcare (Payer and Provider) industry verticals. Currently it delivers Customer Management, Transaction Processing and Collections Management services from centers in the UK, US, Philippines, India and Sri Lanka.
Apply Mode : Walkin
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Walkin Date : 14th to 17th March 2017
Walkin Time : 10:00 AM
Venue Details :
First source solution ltd,
4&5, Developed plot estate,
Landmark: Near Maruti Suzuki Showroom.
Website : www.firstsource.com
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