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Capgemini Job Openings For Freshers/Exp – www.capgemini.com

Capgemini Job Openings For Freshers/Exp Candidates For L1 support – Service Desk Positions in Bangalore Locations.Interested and Eligible Candidates Apply link Details Below mentioned. Further Details Like Total no of Vacancies, Education Qualification,Experience Details, Location of Job and Detailed Description of Job is Given Below.

Capgemini Job Openings For Freshers/Exp

Company Name : Capgemini Capgemini Job openings

Designation : L1 support – Service Desk

No Of Positions : Multiple

Qualification : BE/B Tech/MCA/M Sc

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Experience : Freshers/Exp

LocationBangalore

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Salary : Rs 3,50,000 – 4,00,000/- PA

Job Description :

  • Keeps the knowledge base updated and optimized, so that the Service Desk analysts are able to work effectively.
  • Ensures knowledge is created, authenticated and approved in accordance with the knowledge management process
  • Regular reporting of the knowledge management tool
  • Supporting Service Desk agents by ensuring quality and trainings
  • Ensures high quality of available knowledge, in terms of consistency and technical merit at the same time assure that the available knowledge is fully understandable for all stakeholders – end users, the Service Desk analysts, and support team members.
  • Manages the knowledge validation process and update the knowledge base on regular basis. Knowledge Manager provides vast knowledge to the Service Desk and help in developing the knowledge on the Service Desk by identifying required training areas.
  • Active support in knowledge transfers, maintaining process documentation including work instructions and procedures, maintaining knowledge sharing web-sites like Talent or Capgemini Wiki; active support of the knowledge transfer process, for knowledge being shifted to the Service Desk
  • Support to designing and reengineering processes on Service Desks
  • Prepare weekly\bi-weekly process updates overview
  • Manages the content of end user facing tools (e.g. Talent, Knowledge base)

Primary Skills:

  • Experience in similar role would be an asset
  • Excellent English language skills both verbal and written;
  • Analytical skills to evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details
  • Working knowledge of ITSM;
  • Working knowledge of MS Excel;
  • Comprehension of ITIL methodology;
  • Very good communication skills;
  • Good IT Knowledge;
  • Document administration skills;
  • Awareness of service management and knowledge management tools
  • Attention to details

Company Profile :

With more than 180,000 people in over 40 countries, Capgemini is a global leader in consulting, technology and outsourcing services. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.

We offer an array of integrated services that combine top-of-the-range technology with deep sector expertise and a strong command of our four key businesses.

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